01
AnyAiCam appliance setup
Activation, network connection, appliance readiness, first-time setup and site commissioning.
Open setup guide →AnyAiCam VMS & AAC Support
Support for your cameras, AnyAiCam appliance, recording, AI and access system.
Use this support center for AnyAiCam VMS, the VMS Edge appliance, camera discovery, recording and storage, customer accounts, licensed analytics, and AAC Face Access. Videoloft cloud customers have a separate support path so the two products stay clear.
Choose the issue
What do you need help with?
Start with the area that matches the problem. This keeps VMS, hardware, account, analytics and AAC support separate from Videoloft cloud onboarding.
02
Camera discovery & connection
Camera discovery, compatible IP cameras, ONVIF/vendor connection, authorized credentials and camera naming.
Check camera readiness →03
Recording & storage
Retention, storage sizing, recording volume capacity, playback issues and disk-space planning.
See storage guide →04
Customer account & remote access
Customer login, site access, camera authorization, password setup and portal-access problems.
Customer login →05
Analytics & alerts
Licensed analytics, camera-specific feature assignment, events, notifications and supported AI workflows.
Analytics catalog →06
AAC Face Access
Household Face Access on the AnyAiCam Residential VMS — Ryzen 5 (up to 5 people), commercial Face Access on the AnyAiCam Enterprise appliance (multiple face cameras, larger face databases), facial recognition workflow, Numato relay door control and access-control platform integrations (coming soon).
AAC Face Access support →07
Plans, billing & subscriptions
VMS plan questions, analytics subscriptions, camera slots, account billing and order questions.
Review plans →08
Partner support
Approved sales partners and integrators can use the partner portal for their VMS/AAC account.
Partner login →VL
Videoloft cloud support
Need help with Videoloft activation, adapters or the Videoloft cloud service? Use the separate Videoloft support page.
Go to Videoloft support →Before contacting support
A few details help us solve the issue faster.
For VMS / camera issues
- Customer or site name.
- Which camera or cameras are affected.
- Whether live view, recording, playback or events are affected.
- Approximate time the problem started.
- Any error message shown on screen.
- Whether the AnyAiCam appliance is powered and connected to the network.
For AAC Face Access issues
- Site and door/access-point name.
- Whether the issue is recognition, access decision, provider API or relay operation.
- Approximate time of the failed event.
- Whether the AnyAiCam Enterprise appliance is online.
- Do not email passwords, API secrets or private access codes.
Camera credentials: AnyAiCam support does not bypass manufacturer security. If a camera or recorder password is unknown, use the approved manufacturer recovery/reset process. Physical reset, cabling or onsite work may require the customer or a local technician.
Portal sign-in
Use the correct login page.
Customers
Use the customer portal for normal VMS account access, authorized cameras, recordings, events and subscription features.
Partners
Approved VMS/AAC sales partners and partner administrators should use the secure partner portal.
Important: the local emergency recovery sign-in is not the normal customer or partner portal. Use the links above for day-to-day access.
Contact AnyAiCam
Need direct VMS support?
Send a short description of the problem, the site name, affected camera or access point, and any visible error message. Do not send camera passwords, API credentials, payment-card information or private access codes by email.